Frequently asked questions

Choose your dates and number of guests on a property page to see an itemized quote. Continue to booking, enter your details, choose a payment method, and confirm. You receive a booking reference straight away.

Card payments are handled on Stripe's secure hosted payment page, and your booking is confirmed as soon as the payment succeeds.

For other payment methods, Host-It confirms the booking by email once the payment has been received or the reservation has been accepted. Until then the reservation is not final.

The quote lists the nightly rate, any cleaning or service fees, applicable taxes such as city tax, and a deposit where the property requires one. The total shown before you confirm is the total for your stay.

Each property sets its own cancellation terms. You see them on the property page and again before you confirm your booking.

To change or cancel, contact us by email at office@host-it.at and include your booking reference. Details are in our cancellation policy.

We send check-in details to the email address you used when booking, ahead of your arrival. Some stays ask you to complete online check-in first; you will receive a link for that.

Card details are entered only on Stripe's hosted payment page. This website never sees or stores your card number.

Where local law requires guest registration, we ask you to complete it through online check-in before you arrive. This is where any identity details required by law are collected.

All prices are shown and charged in EUR. If your card is issued in another currency, your bank may apply its own conversion rate or fee.

You can reach the Host-It team by email at office@host-it.at. If you already have a booking, please include your booking reference.